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Caribbean Airlines

Types of Travelers

Business Travlers

4/5

Good in-flight amenities and business class lounges

Family Traveler

3/5

Average service

Backpacker
Adventure Traveler

3/5

Service to Caribbean adventure destinations

Student
Budget Traveler

4/5

competitive pricing

Elderly
Disabled Traveler

4/5

slightly above average accessibility

Long Term Traveler

3/5

Limited reach outside of the region

Novice Traveler

3/5

Fairly user-friendly airline

Introduction

Caribbean Airlines is Trinidad and Tobago’s  national airline.  The carrier began service in 2007 when it took over routes run by then-defunct West Indies Airways.  The airline began by flying short routes to the Caribbean and has recently added flights to Toronto and South America.

Caribbean carries over 1.5 million passengers annually.  It mainly serves Trinidad and Tobago, though it also provides connecting flights to other islands of the Southern Caribbean.  The airline is benefiting from another airline shut-down: it is taking over some of the routes flown by Air Jamaica, which will soon cease all service.


Ratings

Important Factors 3/5

Average Delay

76%

Cancelled Flights
(average per month)

0 %

Customer Satisfaction Rating

Not Rated

Types of Aircraft

Boeing 737, Bombardier Dash-8

General 3/5

Number of Domestic Flights (Daily)

2

Number of International Flights (Daily)

12

Size of Fleet

15

Major Airports and Destinations Served

Kingston, San Marteen, Miami, New York, Toronto

Location of Hub

Piarco International Airport Norman Manley International Airport

Countries Served

US, Jamaica, Barbados, Canada, Venezuela

Number of Routes
Most Popular Routes

Port of Spain- Toronto, Port of Spain- Fort Lauderdale, Port of Spain- Miami,

In-Flight 4/5

Which Routes offer Meal Service?

Food and beverage service on international flights

Food Quality

good

In-flight Menu

Sandwiches, snacks, salad, dessert

Average Leg Room

31-33 inches

Types of In-flight Entertainment

Movie (not on personal screen); Caribbean Beat Magazine

Baggage 4/5

Baggage Fees

None

Number of Bags Allowed

International: 2 bags, Domestic: 1 bag

Weight Limits and Restrictions

50 lbs each bag

Web Site 3/5

Online Check-in

Yes

Web Site Usability

Average

Special Needs 4/5

Handicap Accessibility

Fairly good, info for special needs passengers on web site

Pets

In cargo, fees apply according to destination

Special Offers /Partners 3/5

Airline Alliance Membership

None

Hotel Partners

Caribbean Miles

Competing Airlines

LIAT, JetBlue, Delta, American

Strengths
  • Reasonably priced flights to the Caribbean
  • Connecting flights on partner airlines to the Southern Caribbean
  • Direct service from Toronto and New York

Weaknesses
  • Limited reach
  • Hub in Trinidad is not the most popular vacation destination
  • No airline alliance

Frequent Flier Program and Airport Lounges

Caribbean Airlines has a frequent flier program called Caribbean Miles. Fliers can earn miles on flights operated by the airline and its affiliates. Business class passengers have lounge access at major airports served by Caribbean Airlines. This makes the airline attractive for business class travelers and those who enjoy flying premium class.

Conclusion

Caribbean Airlines is a good airline for travelers heading from North America to the Southern Caribbean. Fares are generally cheaper but the airline offers no direct flights to major vacation destinations in the Caribbean and flights from the US are limited to the East Coast. Still, the airline offers good customer service and reasonable prices, making it a good choice for budget fliers and people visiting smaller islands in the Southern Caribbean.