Air Europa

http://www.aireuropa.com

Types of Travelers

Business Travlers

3/5

Standard business services

Family Traveler

3/5

Standard family-friendly features

Backpacker
Adventure Traveler

4/5

Good service to adventure destinations from Spain and Europe

Student
Budget Traveler

3/5

Competitive fares

Elderly
Disabled Traveler

4/5

Good accessibility

Long Term Traveler

4/5

Good reach with affiliates and Star Alliance airlines

Novice Traveler

3/5

Standard user-friendliness

Introduction

Air Europe is a major carrier in Spain. It offers domestic service and operates long-haul routes. It has gradually shifted its focus from charter flights to vacation destinations in the Mediterranean to regular domestic service with a handful of international routes. The airline is one of the few commercial airlines that is owned by a travel company. The company, Globalia, owns 100% of Europa. Europa’s transformation into a commercial airline did not fully occur until 2007, when it was allowed to join the SkyTeam alliance after several years of negotiations.

The airline has a large reach when it comes to international travel. It operates flights to Africa and the Americas, as well as Europe. Most of its routes are regional and domestic. It is a major provider of service to Spain’s popular vacation destinations.

Ratings

Important Factors 2/5

Average Delay

68% on time, 10% excessively late

Cancelled Flights
(average per month)

Rare (less than 1%

Customer Satisfaction Rating

3 stars from Skytrax

Types of Aircraft

Boeing 737, 767, 787 (on order); Embraer 195; Airbus A330

General 3/5

Number of Domestic Flights (Daily)

Number of International Flights (Daily)

West Europe, North Africa, North and South America

Size of Fleet

Major Airports and Destinations Served

Madrid, Barcelona, Mallora, Paris, Lisbon,

Location of Hub

Madrid Barajas International, Barcelona and Tenerife.

Countries Served

Spain, England, France, Portugal, Morocco, US, Cuba, Mexico, Brazil, Argentina

Number of Routes

Most Popular Routes

Madrid to Mallorca, Madrid to Barcelona, Barcelona to Mallorca

In-Flight 3/5

Which Routes offer Meal Service?

Meals complimentary in premium classes and on long flights

Food Quality

fair

In-flight Menu

Spanish/continental dishes

Average Leg Room

1-33 inches

Types of In-flight Entertainment

Video, movies and audio on longer flights

Baggage 4/5

Baggage Fees

Excess baggage is 50 Euros

Number of Bags Allowed

1 piece 23 kg (2 pieces totaling 46 kg for some international flights)

Weight Limits and Restrictions

23 kg plus 10 kg carry-on

Web Site 3/5

Online Check-in

Domestic flights and flights departing from Madrid and Lisbon

Web Site Usability

Fairly good

Special Needs 3/5

Handicap Accessibility

Very good accessibility

Pets

From 50-160 Euros, depending on flight length

Special Offers /Partners 4/5

Airline Alliance Membership

Skyteam

Hotel Partners

Flying Blue

Competing Airlines

Iberian, Vueling

Strengths

Good service to vacation destinations in Spain
Good alternative for trans-Atlantic flights
Affiliates give Europa a good reach
Good frequent flier program

Weaknesses

Not the cheapest for European flights
Sub-par in-flight entertainment
Competition on popular routes means Europa doesn’t always have lowest fares

Frequent Flier Program and Airport Lounges

Air Europa’s frequent flier program is called Flying Blue. It is a program created by Air France/KLM. It can be used on Air France/KLM airlines as well as on Air Europa. In addition, miles can be earned by flying on any Skyteam member airline. There is an upgrade program that allows members to increase their status by flying more frequently.

Conclusion

Air Europa can be a good alternative for people flying across the Atlantic to Spain. However, general flights around the continent of Europe can be found cheaper and with more regularity on other carriers. Europa’s largest strength is its service to Spain’s vacation destinations and flights to Spain from Latin America.