Aeromexico

http://www.aeromexico.com

Types of Travelers

Business Travlers

4/5

Aeromexico is one of the most far-reaching airlines in Mexico

Family Traveler

5/5

The carrier often has special family-discount promotions.

Backpacker
Adventure Traveler

4/5

Aeromexico reaches many less-visited domestic destinations in Mexico

Student
Budget Traveler

4/5

Fares, both domestic and international, can be reasonable and there are promotions

Elderly
Disabled Traveler

4/5

Aeromexico has standard accessibility for people with disabilities

Long Term Traveler

4/5

Good selection of domestic flights for travelers staying in Mexico for long periods of time

Novice Traveler

3/5

This is a user-friendly airline, though Mexicana is often considered more flier-friendly.

Introduction

Aeromexico has always had a strong domestic presence. It has also been known as one of its country’s farthest reaching airlines. Until just a few years ago, it was the only Mexican airline to fly to Asia and Europe. As one of the founding members of the Sky Team alliance, it is major airline amongst North America’s legacy carriers.

Aeromexico began its life in 1934. It quickly rose to prominence with the help of Pan-Am, which was a major investor. Service grew as the airline took over other Mexican carriers. It was nationalized in the 1970s, but has suffered from several downswings since, downsizing its fleet and returning to the private sector. After its sale in 2007, the airline has begun to grow and is Mexico’s largest domestic and second largest international carrier.

Ratings

Important Factors 4/5

Average Delay

3 minutes

Cancelled Flights
(average per month)

Customer Satisfaction Rating

3 star rating (out of 5) from Skytrax

Types of Aircraft

Boeing 737, 767, 777, and 787

General 4/5

Number of Domestic Flights (Daily)

600

Number of International Flights (Daily)

Size of Fleet

96 (including subsidiaries)

Major Airports and Destinations Served

Tijuana, Guadalajara, Monterrey, Mexico City, Los Angeles (LAX), New York (JFK) Miami, Madrid

Location of Hub

Mexico City

Countries Served

Mexico, US, Brazil, Argentina, Costa Rica, Japan, China, France, Spain

Number of Routes

225

Most Popular Routes

LAX to Mexico City, New York JFK to Mexico City, Mexico City to Tijuana or Monterrey.

In-Flight 4/5

Which Routes offer Meal Service?

All flights serve food. Snacks on shorter flights, meals on longer flights

Food Quality

3/5

In-flight Menu

Snacks includes cookies and sweet breads, meals are standard international fare with Mexican flavors

Average Leg Room

32-33 inches

Types of In-flight Entertainment

Movies, music and in-flight magazines. Large aircraft (long haul flights) have personal video screens.

Baggage 2/5

Baggage Fees

None for at least one bag (domestic and to the US)

Number of Bags Allowed

1 free bag on domestic flights and US-bound flights.

Weight Limits and Restrictions

Max 50 lbs

Web Site 2/5

Online Check-in

Not available

Web Site Usability

2/5

Special Needs 3/5

Handicap Accessibility

3/5 (on major routes)

Pets

$45 domestic, $90 to US, up to $120 international

Special Offers /Partners 5/5

Airline Alliance Membership

Skyteam

Hotel Partners

American Express, other Sky Team airlines

Competing Airlines

Mexicana

Strengths

Great domestic reach
Regular service to the US
Member of Sky Team alliance (great miles-earning potential)
Good service (especially on larger aircraft)

Weaknesses

Flights to the US usually do not include international flight perks (like extra baggage allowances)
Has a history of financial trouble
High extra baggage fees for flights from the US ($40 for second checked piece)

Frequent Flier Program and Airport Lounges

Aeromexico offers Salones Premier (lounges for premium class passengers) locations at airports throughout Mexico, with multiple facilities in Mexico City. Their Club Premier program allows frequent fliers to earn miles regularly. Also, members of any other Sky Team airline earn 100% of the miles flown when flying on Aeromexico.

Conclusion

Aeromexico is a good choice for fliers who are traveling domestically in Mexico or who are flying from the US to Mexico. Also, Aeromexico has good prices on flights from Mexico to Spain, China and Japan. The airline gives Mexico-bound fliers a second airline choice (Mexicana is the most known carrier in the country) and can sometimes offer better deals than its competition. The overall quality of an Aeromexicco experience is basically on par with that offered by US legacy carriers, though not comparable to the world’s best airlines.